When and How do I pay?

 

Fees are payable at the time of enrolment unless otherwise agreed. We may cancel an enrolment or discontinue training if fees are not paid as required. Payment methods include direct deposit or credit card and are processed securely, online and via our payment provider. Payment details and instructions are outlined in the enrolment form on our website.

 

Can I get a Refund

 

Yes - If you give notice to cancel your enrolment seven days or more prior to the commencement of a program, you will be entitled to a refund of fees paid less 10% for bank transaction and administration fees. If you give notice to cancel your enrolment less than seven days but not within 48 hours prior to the commencement of a program, you will be entitled to a 50% refund of fees paid.

 

The amount retained by us is required to cover the costs of staff and administration costs which will have already been committed based on your initial intention to undertake the training. Learners who cancel their enrolment within 48 hours of course commencement will not be entitled to a refund of fees.

 

If for any reason we are unable to fulfil our service agreement with a student, Spectral Training Academy must refund the student’s proportion of fees paid for services not delivered.

 

How do I get a refund?

 

To obtain a refund you are required to give written notice to cancel your enrolment and complete a Refund Request Form. Written notice may be in the form of an email to info@spectralgroup.com.au. Where refunds are approved, the refund payment will be paid via electronic funds transfer using the authorised bank account nominated by you. This payment will be made within 14 days from the time you gave written notice to cancel your enrolment.

 

Do I pay GST in my fees?

 

No – Training tuition fees are GST exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course. GST may apply to the payment of some miscellaneous charges.

 

Changes to Terms and Conditions

Spectral Training Academy reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the student will be informed 7 days prior to changes taking effect.

 

Re Assessments

 

Students will be offered two (2) assessment opportunities during a normal training program for each assessment event. The re-assessment fee will only apply if the student chooses to persist in order to demonstrate competence and complete the qualification. The re-assessment service includes individual retraining to prepare the student for the re-assessment.

 

Miscellaneous Fees

• Re-issuing a certificate, qualification or statement of attainment - $33.00

• Replacement of issued learning/reference workbook (per workbook) - $55.00

• Re-assessment fee - $100

 

RPL fees are the same as the fee listed above for completing the listed course. Course fees are payable in advance and enrolments are considered tentative until payment is received.